Return Policy

Return Policy

Last updated: August 2026

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please read our return policy below.

1. Returns Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item is unused and in the same condition as when you received it
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order confirmation or receipt)

The following items are non-returnable:

  • Items marked as final sale or non-returnable at the time of purchase
  • Personalised or custom-made items
  • Perishable goods
  • Downloadable digital products
  • Intimate or sanitary goods for hygiene reasons

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team via our Contact page with your order number and reason for return
  2. We will review your request and respond within 2 working days with return instructions
  3. Securely package the item and send it to the address provided
  4. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit

3. Return Shipping Costs

Unless the item is faulty or we made an error with your order, the cost of return shipping is the responsibility of the customer. Original shipping charges are non-refundable.

If the return is due to a fault or error on our part, we will provide a prepaid return label at no cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed within 5–7 working days to your original payment method.

Please note that your bank or card provider may take additional time to post the refund to your account.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, size, or colour, please return your original item for a refund and place a new order.

6. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund as quickly as possible.

7. Late or Missing Refunds

If you haven't received your refund after 7 working days, please:

  1. Check your bank account again
  2. Contact your credit card provider, as processing times can vary
  3. If you have done both and still have not received your refund, please contact us and we will investigate

8. Contact Us

If you have any questions about our return policy, please get in touch with our customer service team and we will be happy to assist you.