Shipping Policy

Last updated: August 2026

Thank you for shopping with us. Please read our shipping policy carefully so you know what to expect when placing an order.

1. Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding UK public holidays). Orders placed after 2:00 PM GMT may be processed the following working day. You will receive an email confirmation once your order has been dispatched.

2. UK Shipping

Shipping Method	Estimated Delivery	Cost
Standard Delivery	3–5 working days	£3.99
Express Delivery	1–2 working days	£6.99
Free Standard Delivery	3–5 working days	Free on orders over £50

3. International Shipping

We currently ship to selected countries across Europe and worldwide. International shipping rates and delivery times are calculated at checkout based on your location and chosen shipping method.

Region	Estimated Delivery	Cost
Europe	5–10 working days	From £9.99
Rest of World	7–14 working days	From £14.99

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery via our Order Tracking page or directly on the carrier's website.

5. Delays & Disruptions

While we always aim to meet the estimated delivery times, delays can occasionally occur due to high demand, adverse weather conditions, or carrier disruptions. We appreciate your patience and will always do our best to keep you informed.

6. Missing or Lost Parcels

If your order has not arrived within the expected timeframe, please first check your tracking information. If you believe your parcel is lost, please contact us and we will investigate with the carrier on your behalf.

7. Incorrect Address

Please ensure your delivery address is correct at the time of placing your order. We are unable to take responsibility for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at our contact page.

8. Contact Us

If you have any questions about your delivery, please don't hesitate to get in touch with our customer service team and we'll be happy to help.